Information We Collect

We collect information that helps us deliver our scenario modeling services effectively. The data we gather falls into several categories, and we're transparent about what we need and why we need it.

Personal Information

When you interact with our platform, we collect details such as your name, email address, phone number, and business address. If you're enrolling in our programs, we'll also need professional background information and payment details to process transactions securely.

Financial Modeling Data

Because we specialize in scenario modeling for financial planning, you might share financial projections, business metrics, or industry-specific data. This information helps us tailor our educational content to your actual needs. We treat this data with particular care given its sensitive nature.

Technical Information

Like most websites, we automatically collect technical data including IP addresses, browser types, device information, and how you navigate through our site. This helps us improve user experience and identify technical issues before they affect your learning.

Communication Records

We keep records of correspondence when you contact us through email, phone, or our support system. These records help us provide better assistance and track any ongoing inquiries you might have about our services.

How We Use Your Information

Every piece of information we collect serves a specific purpose. We don't gather data just for the sake of having it.

• Delivering our educational services and scenario modeling tools to you
• Processing enrollments and managing your account access
• Communicating about program updates, technical issues, or service changes
• Improving our platform based on how people actually use it
• Responding to your questions and providing technical support
• Meeting our legal obligations under Australian law
• Analyzing trends to develop better educational content for the finance sector

We use your financial modeling data exclusively for educational purposes within our platform. This might include generating personalized examples or case studies relevant to your industry, but always in an aggregated or anonymized format when used for broader educational purposes.

Data Storage and Security

Your information is stored on secure servers located in Australia, which means it falls under Australian privacy regulations. We use industry-standard encryption for data transmission and storage, but we're also realistic about security.

Security Measures

We implement SSL encryption for all data transfers, maintain regular security audits, restrict staff access to personal information on a need-to-know basis, and use secure backup systems with encryption. Our payment processing is handled by certified third-party providers who comply with financial security standards.

Data Retention

We keep your personal information for as long as you maintain an active account with us, plus an additional seven years to comply with Australian financial record-keeping requirements. After this period, we securely delete or anonymize your data unless we're legally required to retain it longer.

Sharing Your Information

We share your information only when necessary to provide our services or when required by law. Here's who might see your data and why:

All third-party providers we work with are carefully selected and contractually obligated to protect your information according to Australian privacy standards. They can only use your data for the specific purposes we've authorized.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. We take these seriously and have straightforward processes for you to exercise them.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for the first request each year. Just email us at support@linkfeedripple.com with "Access Request" in the subject line.

Correct Your Information

If any of your personal information is inaccurate or outdated, let us know and we'll update it promptly. You can make minor corrections yourself through your account settings, or contact us for more significant changes.

Delete Your Information

You can request deletion of your personal information, though we may need to retain certain data to comply with legal obligations—particularly financial records related to paid services. We'll explain what we need to keep and why.

Restrict Processing

If you believe we're not using your information appropriately, you can ask us to restrict how we process it while we investigate your concerns.

Lodge a Complaint

If you're unhappy with how we've handled your information, you can complain to us directly. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Cookies and Tracking

Our website uses cookies to function properly and to help us understand how people use our platform. Most of these are essential for basic functionality, while others help us improve your experience.

Essential Cookies

These keep you logged in, remember your preferences, and ensure the site works correctly. You can't opt out of these without losing basic functionality.

Analytics Cookies

We use these to see which pages are popular, where people get stuck, and how we can make navigation easier. This data is anonymized and helps us create a better learning environment.

Managing Cookies

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well the site works for you. Most browsers allow you to refuse cookies entirely, but this will limit your ability to use our platform.

Children's Privacy

Our services are designed for adults in professional finance roles. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected data from a minor, we'll delete it immediately.

International Data Transfers

While we primarily operate in Australia and store data locally, some of our service providers have servers overseas. When your data leaves Australia, we ensure it's protected by agreements that meet Australian privacy standards or by using providers in countries with comparable privacy laws.

If we ever need to transfer your financial modeling data internationally—which is rare—we'll seek your explicit consent first and explain why it's necessary.

Changes to This Policy

Privacy laws and our practices may change over time. When we update this policy, we'll post the new version here and update the date at the top. For significant changes that affect your rights, we'll notify you directly via email.

We encourage you to review this policy periodically, especially before sharing sensitive financial information through our platform. Your continued use of our services after we post changes means you accept the updated policy.

Data Breach Notification

In the unlikely event of a data breach that might seriously harm you, we'll notify you and the Office of the Australian Information Commissioner within 72 hours of becoming aware of the breach. We'll also explain what happened, what data was affected, and what steps we're taking to address it.

We maintain an incident response plan and regularly test it to make sure we can respond quickly if something goes wrong.